We currently deliver within the UK only.
Delivery at a glance
- Order before 13:00 on a working day and we aim to dispatch your order the same day
- Order placed after 13:00 are dispatched the next working day
- Standard delivery: Royal Mail Tracked 48 Signed For and usually arrives in 3-5 working days
- Express delivery: Royal Mail Tracked 24 Signed For and usually arrives in 1-2 working days
- Tracking details are provided once your order has been dispatched
Working days are Monday to Friday, excluding bank holidays.
Processing and dispatch
We aim to dispatch order before 13:00 on the same working day.
Order placed after 13:00 will be dispatched on the next working day.
All orders are dispatched within 24 hours of processing.
During busy periods, bank holidays, or peak seaonal demand, dispatch and delivery may take a little longer than usual.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We can only make changes before dispatch.
Tracking and delivery attempts
Once your order has been dispatched, we will provide tracking information. All deliveries require a signature, so please make sure someone is available to receive the parcel.
If Royal Mail attempts delivery and there is no response, they should leave a calling card to let you know where the parcel has been taken. Your parcel may be taken to your local Customer Service Point, and you will need to bring ID to collect it.
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us with your order number and we will help investigate.
Out-of-stock items
If a product is out of stock, we will contact you and offer either:
- A revised availability date, or
- A refund
Need help?If you have any questions about your order or delivery, please contact us: Profeet Store| Contact us
Click & Collect
Free Click & Collect is available. For full details, see our Click & Collect information page: Profeet Store | Click & Collect