Cancellations, Returns & Refunds
In accordance with the distance selling regulations you have 14 days to cancel your purchase from the date the goods were delivered. However for peace of mind Profeet are happy to receive returned goods within 30 days either in store or by post. If you plan to post returned goods, please notify us by emailing firstname.lastname@example.org and send all goods along with a copy of your receipt to:
867-869 Fulham Road
For your peace of mind, we recommend that you return all goods to us with a recorded and insured service to ensure that we receive them. Profeet will not be liable for non-receipt or damage in transit of returned goods.
All goods must be in a re-saleable condition, in the original and unbroken packaging and with your original Profeet receipt. We will notify you within 2 working days of receipt of your returned goods and will process your refund within 3 working days of acknowledgement of receipt of your goods.
The customer is responsible for the postage costs of any returned item – unless the goods are faulty in which case Profeet will also refund this cost.
If items returned to Profeet are not eligible for a refund for example broken seals, signs of use, etc then Profeet will notify you and make the goods available for your collection and or return the goods at your cost.
Please call 020 7736 0046 if you have any issues.